Help Desk & Support
Browse our frequently asked questions or submit a support request. Our team responds within 24 hours.
Popular Questions
Find quick answers to the most common questions about our products and services. If you need more help, use the contact form below.
Dust collectors handle large particulate matter (sawdust, metal shavings, wood chips) while fume extractors capture fine airborne contaminants (welding smoke, solvent vapors, chemical fumes). A dust collector uses larger filters and higher airflow, while a fume extractor uses HEPA or activated carbon filters. The choice depends on your application.
Filter cartridge lifespan depends on usage, environment, and dust load. Typically, cartridges last 12–24 months in normal conditions. We recommend inspecting filters every 3 months and replacing them when pressure drop exceeds 2 inches of water. Our service team can assess your filters during routine maintenance.
Yes! We stock genuine spare parts for all our systems including filter cartridges, filter bags, pulse valves, and screw conveyors. You can browse our catalog on the Spare Parts page or call 1300 131 944 to order. We offer fast shipping across Australia with free delivery on orders over $500.
Absolutely. Our certified engineers design, install and commission all dust collection and fume extraction systems. We ensure your system meets EPA and WorkSafe requirements, includes full documentation, and operates efficiently from day one. Installation times vary but are typically completed within 2–4 weeks of order.
All Galaxy systems come with a 3-year manufacturer's warranty covering defects in materials and workmanship. This includes parts and labor for repairs. Extended warranties are available for additional cost. Our 24/7 support team can assist with warranty claims — just call 1300 131 944.
Available 365 days a year, our callout service responds to urgent system failures within 4 hours in metro areas and 24 hours in regional zones. Emergency callouts include diagnostics, repairs or temporary solutions. A service technician will contact you within 30 minutes of your call to assess the situation.
Galaxy Pollution Control operates nationwide across Australia with service centers in all states. We provide installation, commissioning, maintenance and spare parts support. You can contact our Epping HQ on 1300 131 944 for scheduling or to locate the service center nearest to your location.
Yes. We offer customized maintenance contracts ranging from quarterly inspections to comprehensive annual service packages. Contracts include regular filter checks, system performance testing, and priority emergency response. Maintenance extends system lifespan and ensures compliance with safety regulations. Request a quote from our team.
Submit a Request
Don't see your answer above? Submit a support request and our team will respond within 24 hours with technical assistance, service scheduling or product information.
Prefer to call?
Phone: 1300 131 944
Hours: 24/7 Support Available
Email: sales@galaxyservices.net.au