Privacy Policy | Galaxy Pollution Control

1. Introduction & Our Commitment to Privacy

Galaxy Pollution Control Pty Ltd ("we," "us," "our," or "Company") operates the website galaxypollutioncontrol.com.au. We are committed to protecting your privacy and the confidentiality of your facility data, environmental information and business details. This Privacy Policy explains how we collect, use, store, disclose and safeguard your information when you visit our website, request pollution control solutions, contract our services, or interact with us in any way.

As a leading provider of dust collection, fume extraction and environmental control solutions across Australia, we understand that your environmental compliance data, facility information and operational details are sensitive. We take our privacy obligations seriously and comply with all applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

This Privacy Policy applies to all personal and business information you provide to us and all information we collect about your facility and operations. It is your responsibility to review this Privacy Policy periodically. Your continued use of our website and services indicates your acceptance of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide pollution control solutions and ensure regulatory compliance:

Contact Information: Name, email address, phone number, business name, facility address and mailing address from enquiry forms, quotes and service requests.
Facility & Environmental Data: Site specifications, air quality measurements, dust/fume emission levels, regulatory compliance documentation, environmental permits, and site conditions necessary for system design and installation.
Technical Specifications: Detailed operational parameters, equipment data, maintenance records, system performance metrics, filter specifications, and calibration information for dust collection and fume extraction systems.
Compliance Documentation: Safety certifications, environmental audit reports, regulatory compliance certificates, WorkSafe approvals, and environmental management system data.
Professional Information: Industry certifications, qualifications of site personnel, safety supervisor details and authorized representatives for compliance and safety coordination.
Website Analytics: IP address, browser type, device information, pages visited, time spent on site, and access times through cookies and analytics tools for improving user experience.
Maintenance & Service Records: Historical service data, system performance reports, maintenance schedules and equipment history for ongoing support and warranty purposes.
Communication Records: Correspondence, technical enquiries, service feedback and improvement suggestions provided to our team.
Newsletter & Updates: Email addresses when you subscribe to our technical updates, product information and industry news.

3. How We Use Your Information

We use collected information for the following purposes specific to pollution control operations:

Designing custom dust collection, fume extraction and pollution control systems for your facility
Assessing environmental compliance requirements and regulatory obligations applicable to your site
Providing air quality assessments and emission testing data
Processing quotes, contracts and service agreements for system installation and maintenance
Conducting site surveys, environmental audits and compliance inspections
Delivering transactional communications (confirmations, invoices, service updates, maintenance schedules)
Coordinating system installation, testing and commissioning with your facility management
Providing ongoing maintenance alerts, filter replacement schedules and service reminders
Managing warranty claims and product performance guarantees
Sending technical updates, product information and industry compliance updates (with your consent)
Maintaining service records and system performance data for your operational records
Improving system design, performance and environmental effectiveness based on operational data
Ensuring compliance with Australian environmental regulations (EPA, WorkSafe, local council requirements)
Supporting regulatory compliance reporting and government environmental audits when required
Preventing fraud and ensuring system security and operational safety

4. Information Sharing & Disclosure

We do not sell or trade your personal information. However, we may share information in the following circumstances necessary for pollution control operations and regulatory compliance:

Service Providers & Contractors: With certified installers, maintenance contractors, testing laboratories and system specialists who assist in designing, installing and maintaining your pollution control systems.
Environmental & Regulatory Authorities: With EPA, WorkSafe, local environmental councils, and government agencies when required to demonstrate compliance with environmental regulations, air quality standards and safety requirements.
Compliance Inspectors & Auditors: With authorized environmental auditors, compliance inspectors and regulatory representatives conducting site audits or environmental compliance verifications.
Equipment Manufacturers & Suppliers: With system component manufacturers for warranty purposes, technical support and product certification documentation.
Insurance & Risk Providers: With your insurance provider or risk management company for warranty claims, liability coverage and safety compliance verification.
Professional Advisors: With legal counsel, accountants and compliance consultants when necessary to fulfill regulatory obligations or resolve disputes.
Your Consent: With any third party you explicitly authorize to access your facility data, environmental information or service records.
Legal Compliance: When required by law, court order, regulatory authority or legal process to comply with applicable legislation and government mandates.
Business Transfers: In the event of a merger, acquisition or sale of assets, information may be transferred as part of the transaction.

5. Data Security & Environmental Compliance Protection

We implement industry-standard security measures to protect your personal information, facility data and environmental compliance documentation against unauthorized access, alteration, disclosure or destruction. Security measures include:

Secure socket layer (SSL/TLS) encryption on all website communications
Password-protected access to sensitive facility and environmental data
Encrypted storage of compliance documentation and audit reports
Multi-layer authentication for accessing sensitive project information
Regular security audits, vulnerability assessments and system updates
Restricted access to environmental and compliance data by authorized personnel only
Secure data storage practices with redundant backup systems
Compliance with Australian Privacy Principles (APPs) and data handling requirements
Annual security reviews and penetration testing
Incident response protocols for data security breaches

Environmental compliance data is maintained separately with enhanced security protocols to protect sensitive regulatory information. While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic and improve user experience. Cookies are small data files stored on your device that help us:

Remember your preferences and login information for faster access
Track website performance, product page views and system specifications reviewed
Deliver relevant industry information and pollution control solutions
Improve website functionality and user experience for facility managers and engineers
Understand how pollution control decision-makers navigate our site

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to access certain features of our website and quote request tools.

6a. Data Retention & Regulatory Compliance

We retain your information for as long as necessary to provide services, maintain records and comply with regulatory obligations:

Service Records: System maintenance, performance and warranty data retained for 7 years as per Australian environmental compliance standards
Environmental Compliance Data: Air quality assessments, emission reports and audit documentation retained per EPA and WorkSafe requirements (typically 10 years)
Installation & Inspection Records: System commissioning reports and safety certifications retained for equipment lifecycle plus 7 years
Contact Information: Retained until you request deletion or for 5 years from last service interaction
Financial Records: Invoices and payment information retained for 7 years for taxation and audit purposes
Website Analytics: Aggregated analytics data retained for 12-24 months to track trends and improvements

We retain environmental compliance documentation longer to ensure regulatory requirements are met and to support future audits or compliance verifications.

7. Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to:

Access the personal and environmental information we hold about you and your facility
Request correction of inaccurate, incomplete or out-of-date information
Request deletion or de-identification of your information (subject to legal and regulatory obligations)
Opt-out of marketing communications, newsletters and promotional content
Withdraw consent for data processing (except where required for service delivery or regulatory compliance)
Obtain information about how we collect, store and use your data
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

Important Note: Some environmental compliance data must be retained to meet regulatory obligations and cannot be deleted. We will advise which information can be removed upon your request.

To exercise these rights, contact us using the details provided in the "Contact Us" section below.

8. Compliance with Australian Laws & Environmental Regulations

This Privacy Policy is designed to comply with:

Privacy Act 1988 (Cth): Federal privacy legislation governing personal information handling in Australia
Australian Privacy Principles (APPs): 13 principles regulating personal information management, access and correction
Environmental Protection Act (State-specific): Data related to environmental compliance and emissions monitoring
Occupational Health and Safety Act 2004 (VIC) & equivalent state legislation: Safety and compliance documentation for equipment and installations
Work Health and Safety Act 2011 (Cth): National workplace safety standards and reporting requirements
Environmental Regulations (by state/territory): EPA reporting and air quality compliance requirements

9. Third-Party Links & External Resources

Our website may contain links to third-party websites including regulatory agencies, technical resources and industry partners. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of external websites, including EPA, WorkSafe and government environmental portals. We encourage you to review the privacy policies of any third-party sites before providing personal or facility information.

10. Children's Privacy

Our website and services are intended for business decision-makers and facility professionals, not for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's use of our services.

11. Policy Changes & Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, Australian privacy laws, environmental regulations or other factors. We will notify you of material changes by updating the "Effective Date" below and by posting the revised policy on our website. Significant updates may require your explicit consent. Your continued use of our services following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

12. Privacy Enquiries & Contact Us

If you have questions about this Privacy Policy, our privacy practices, to exercise your privacy rights, or to lodge a complaint, please contact us:

Email: sales@galaxyservices.net.au
Phone: 1300 131 944 (24/7 Support Line)
Address: 9/53, Jutland Way, Epping VIC 3076, Australia
Website: www.galaxypollutioncontrol.com.au

Privacy Complaints: If you believe we have breached your privacy rights, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

Access & Correction Request Response Times

We commit to:

Acknowledging access requests within 2 business days
Providing access to your information within 30 days (or up to 60 days for complex requests)
Processing correction requests as soon as practically possible
Responding to privacy complaints within 30 days of receipt